Frequently Asked Questions
Minimums & Pricing
What is your minimum order quantity?
Our minimum order is 24 pieces total quantity per order.
This minimum applies regardless of garment type or design.
How is pricing calculated?
Pricing is based on the details of each project, including garment type, total quantity, number of ink colors, and number of print locations.
Orders are priced in quantity tiers, meaning larger orders become more cost-effective per unit. Current pricing tiers are at 50, 100, and 250 pieces total quantity.
Are there screen or setup fees?
Yes. Screen setup fees are $25 per screen, based on the number of ink colors used in the design. Setup fees are included in your quote.
Artwork & Design
What file types do you accept?
Vector artwork is preferred, but vector files are not required as long as the artwork is sized appropriately and meets print resolution requirements.
What artwork adjustments are included for free?
Minor artwork adjustments are included at no cost, including placement changes, resizing, and basic layout adjustments.
When do artwork or design fees apply?
Any changes that require modifying the artwork itself (color separation, cleanup, redraws, or detailed touch-ups) will incur an additional fee. Any artwork fees will be discussed and included in your quote before printing.
Do you offer custom design services?
We can provide custom text-based designs and graphic work depending on the project.
We do not offer custom illustration or hand lettering in-house. In some cases, outside design services may be recommended, but those arrangements are handled separately and are not included by default.
Proofing & Approval
Will I see a proof before printing?
Yes. All jobs receive a simple digital proof showing artwork placement on the garment.
What am I responsible for reviewing in the proof?
Customers are responsible for reviewing spelling, placement, sizing, and overall layout.
Once a proof is approved, we are not responsible for typos or content errors.
Production begins based on the approved proof.
Garments & Materials
Do you provide garments, or can I supply my own?
We’re happy to either provide garments or print on customer-supplied garments.
Customer-supplied garments may incur a handling fee. This helps cover inspection, handling, and production risk. Any applicable fees will be included in your quote.
We are not responsible for defects in garments provided by the customer.
Printing & Capabilities
What type of ink do you use?
All prints are produced using plastisol ink, selected for durability and consistency.
What are your print limitations?
With our current setup:
- Maximum of 4 ink colors per print
- Front and back prints only
- Sleeve, pant, or specialty placements are not available at this time
Turnaround & Scheduling
What is your typical turnaround time
Standard turnaround is 7–10 business days from proof approval. Production timelines begin after pricing and artwork are approved.
Do you offer rush orders?
Rush turnaround may be available with a 3–5 business day timeline, depending on shop availability. Rush fees may apply and will be included in your quote.
Issues, Reprints & Errors
What happens if there’s an issue with my order?
If an issue occurs due to a production error on our end, please contact us as soon as possible. We’ll review the situation and work with you to determine an appropriate resolution.
Because all items are custom printed, returns or refunds are not accepted unless there is a confirmed production error. Minute variations in ink, garment texture, and appearance are normal and not considered defects.
Ordering
Does submitting a form place an order?
No. Submitting a product configuration or custom quote request does not place an order. Orders are confirmed only after pricing and proofs are approved.
Still have questions?
Submit a quote request and we’ll help determine the best approach for your project, or shoot us a message via the contact page.